In addition, we maintain controls to ensure the highest level of quality is achieved on each property. We employ a multi-tier quality assurance program that focuses on vendors completing work in accordance with CT Property Preservation and Maintenance Corp. standards and client requirements. Our goal is to maintain properties so they appear indistinguishable from owner occupied properties.

• Securing/Initial Rekeys

  If a property is found vacant, we will secure the property to include: changing locks on exterior doors, installing lock box (coded per client requirements), boarding windows or doors as needed, securing entrance gates to property, posting emergency contact notice, securing pool if applicable, and providing photos of completed work.

• Debris/Trash removal

  Removal of all debris from the interior and exterior of the property, any outside items that detract from curb appeal (Christmas lights, dog houses, etc.), and vehicles are towed.

• Initial Lawn Cut

  Initial lawn service is completed to the highest standards, providing curb appeal and pride of ownership. Initial lawn service includes mowing the front, sides, and back yard of the property, weed eating, shrub trimming, edging, weeding flower beds, and removal of clippings.

• Sales Clean

  Our sales cleans are performed with great detail, transforming the interior of the property into move-in-ready condition. Our thorough interior sales clean includes: vacuum carpets, wet mop vinyl and tile floors, clean all sinks, cabinets, countertops, commodes, bathtubs and showers. In addition, all appliances are emptied and cleaned and air fresheners are placed on sinktops.

• Board-ups

  To ensure a property is safe and secure, we will remove all broken glass from damaged windows. Windows will then be boarded according to HUD specifications.

• Winterization

  We will schedule winterizations per client guidelines. Winterizing may include, but is not limited to: draining hot water tanks, commodes, and all water lines; use of an air compressor to flush water lines and pressure-test system for possible leaks; adding Propylene Glycol (antifeeze) to all commodes, sinks, drains and traps; we utilize zip-tie lines to close and secure the water main in the closed position; notices will be clearly posted containing the date of the winterization and contact information.

• Personal Property Handling

  We are experienced in handling the disposition of personal property in accordance with client specifications and with state and local requirements. We offer the service of consolidating personal belongings (PB) into one room. This process includes consolidating all PB into a separately secured room, and handling its proper disposition.

• Evictions

  Our team will meet with local law enforcement, rekey the property, and manage personal belongings in accordance with state laws.

• Cash for Keys

  Once our client has negotiated a Cash for Keys settlement and arranged a date and time for the meeting, we will advance and distribute the funds, exchange funds for keys and secure the property by changing all exterior locks.

We will register properties with the appropriate municipalities or jurisdictions that require vacant properties to be registered nationwide. Such registration may be accomplished through:

• Official goverment forms
• Registering on-line
• Registering via MERS
• Filing of the owner’s vacant property plan
• Filing the local property managment contact
• Providing proof of owner’s liability insurance and/or
• Handling any other methods or requirements as deemed necessary by the regulatory authority having jurisdiction over the property.

We will pay the applicable registration fees, including the initial, recurring, and/or inspection fees including deposits, as required by a particular jurisdiction. For each property we register, we will monitor the renewal requirements including any ongoing payment of fees as required by the applicable municipality. We will deregister properties which have sold to a new owner.

• Habitability Inspections

  We will coordinate habitability inspections with the appropriate parties including the tenant. These habitability inspections are designed to identify any repairs required to improve the habitable condition of a property and are provided to our clients on consistent and easily understandable forms. We then coordinate the required repairs with our contractor and the tenant.

• Emergency Repairs

  We provide a 24/7 toll-free hotline for tenants to contact us and report emergency repair needs. The emergency phones are manned by our repair managers that have the expertise to properly handle these calls and ensure the necessary repairs are timely completed.

• Lawn/Snow/Pool

  CT Property Preservation and Maintenance Corp.  coordinates any necessary lawn, snow or pool services in accordance with the client’s specifications and lease terms.

The Custom Services Department also handles a large volume of repairs on problems that are discovered during the winterization process. In order to prevent the possibility of further damage to their assets, many clients prefer to have a repair bid automatically submitted when damages to plumbing are found as a property is being winterized. This gives our clients the ability to make informed decisions quickly, often preserving the value of their homes.

In addition, this department handles requests for roof repairs, repairs to electrical, HVAC, and plumbing systems providing full inspections and reports as needed. We comply with all local and state requirements including permitting when necessary. We use qualified professionals in every segment of work and complete each repair in accordance with our clients’ expectations.

• Property Condition Reports

  A visual observation of the property to determine the presence of any damages or issues.

• Occupancy Verifications

  A visual observation to determine if the property is occupied.

• Contact Inspections

  A “door knock” approach in an attempt to obtain information on the occupancy of the property.

• Field Inspections

  An inspection to determine the overall physical condition of the property, whether secured or unsecured and occupancy status. Observe grass height and look for damages or possible code violations.

• Habitability Inspections

  A scheduled inspection, coordinated with the tenant to assess whether tenants have a safe environment in which to live. The structural, mechanical, electrical and plumbing components of the dwelling are checked and in some cases, general estimates for repairs are provided.

• Exterior Inspections

  A visual inspection to determine the overall exterior condition, including potential code violations, vandalism, or exterior damages. Exterior inspections can be performed on a recurring basis.

• Natural Disaster/Damage Inspections

  A visual exterior inspection to evaluate damage from hurricanes, floods, or other natural disasters.

• Lawn Maintenance

  Ongoing lawn maintenance generally begins once a property has undergone initial services. Cut schedules can be established as weekly, bi-weekly or monthly depending on seasonal needs. Typical maintenance services include: mowing front, sides, and back yard, edging walkways, weed eating, trimming shrubs, weeding flower beds, and removing all clippings.

• Routine Sales Clean

  Routine monthly refresh sales cleans to maintain the property in a “show ready”, clean, presentable and safe environment. Our refresh sales cleans include: cleaning cabinets, pantry, counter tops, sinks, faucets, tubs, showers, toilets, ceiling fans, mirrors, light fixtures, HVAC vents, and baseboards, vacuum carpets, wet mop vinyl and ceramic floors, clean ceramic walls and place new air fresheners on sinktops.

• Pool Maintenance

  Pool maintenance is available per clients’ request. Pool services range from start-up (drain, acid wash, refill, chemical balance) to equipment repair and replacement if necessary.

  Our standard pool maintenance includes testing pool water and adding chemicals accordingly, clean skimmer basket, pump basket and netting as well as brushing, vacuuming and backwashing. All performed regularly by experienced contractors.

• Snow removal

  In states where snow is on the ground, snow removal will be performed in lieu of lawn maintenance during winter months. Snow removal services are performed on an “as needed” basis. Areas with high snow volume are closely monitored to ensure compliance with city and town ordinances.

• Landscape Packages

  Landscape packages are available as an option where clients seek to improve the marketability of the asset. Packages vary from installing weed barrier and adding mulch to planting shrubs and flowers to improve curb appeal.